Shipping policy

We deliver full-protection worldwide cross-border shipping services for all vinyl, CD and music accessory orders. Vinyl and compact discs are fragile, pressure-prone media that easily get scratched and deformed during long-distance international transit, so we customize exclusive multi-layer shockproof, dust-proof and anti-extrusion packaging schemes for all music merchandise.

Each vinyl record is fitted with brand-new anti-static inner sleeves and dust-proof outer poly sleeves. The whole record is wrapped with thick bubble film, reinforced with hard cardboard on both sides to avoid bending deformation, and finally placed into thickened hard cartons filled with soft kraft paper as buffer padding. All CD items are individually sealed with anti-scratch protective sleeves and stored in solid small anti-pressure cartons. Every outer shipping box is pasted with eye-catching "Fragile Records – Handle With Care" warning labels, and all parcels will be double checked before sealing to eliminate packaging hidden dangers.

All orders with payment confirmed will finish re-inspection, cleaning and careful packing within 1–3 working days before shipment. Weekends and legal public holidays are not included in the processing cycle. Once dispatched, a unique logistics tracking number will be automatically sent to your registered email, supporting unlimited real-time transit status inquiries.

All import tariffs, local consumption taxes and customs clearance service fees generated in the destination country shall be fully borne by buyers. We provide complete formal commercial invoices and packing lists to assist smooth customs clearance. All stated delivery durations are only estimated references. Delays caused by customs random inspection, seasonal logistics backlog, extreme weather, remote transit routes and policy adjustments are out of our control scope, and we will not undertake any direct or indirect losses brought by such delays.

If you receive damaged outer packages, scratched or warped vinyl, cracked CD cases, mismatched albums or missing matching accessories, please contact customer service within 48 hours after receiving the parcel. You need to provide your order number, alongside clear photos or videos of the outer package and defective goods. We will verify the actual situation rapidly and offer reasonable after-sales solutions including full refund and free replacement to fully safeguard your legitimate collection rights and interests.